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Wipro BPO Case Study | Accuracy And Precision | Business., Case study of wipro bpo

Case study of wipro bpo

Gutenberg was instrumental in building the Wipro Technologies brand, ground-up, creating a solid foundation for the company’s brand journey.

This assignment talks about the various concepts and ideas in organizational behavior and how they can be used to improve the working style of today's organizations. This assignment focuses on the WIPRO BPO India Limited and discuss about how the study of organizational behavior can be applied to the organizational operations of WIPRO BPO. This report will focus on the various concepts in organizational behavior such as motivation and management and their application in WIPRO BPO.

In the second half of the 1980s, American Express consolidated its JAPAC (Japan and Asia Pacific) back office operations into Gurgaon region. [2] This centre (called the Financial Resource Centre East or FRC-E)was headed by an Expat Harry Robertson, a veteran American Express employee with Raman Roy reporting to him, Raman Roy later on quit Amex to join GE and later on started his own enterprise called Spectramind which got later on merged with Wipro and then later on started Quatrro BPO.

The global consulting, IT and BPO business thrives on the two wheels of speed and cost efficiency. Clients of Wipro expect to go above and beyond the terms of the agreement to deliver value on both qualitative and quantitative terms. Moreover, they expect specialists like Wipro to possess the ability to scale at will and successfully deliver even niche projects for which talent is difficult to source.

Wipro Limited is a $5 billion Indian conglomerate. According to the 2008-09 revenue, Wipro is the second largest IT Company in India. Wipro Ltd has interests varying from information technology, consumer care, lighting, engineering and health care business . “Azim Premji” is the Chairman of the board. Wipro technologies provide integrated business, technology and process solutions on a global delivery platform. Wipro employ 100,000 people across 56 nationalities. Wipro Limited was incorporated in1945 as Western India Vegetable Products Limited under the Indian Companies Act, VII th of 1913, which is now superseded by the Companies Act, 1956.

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The ‘robotic software agents’ are a relatively new technology that is commonly termed Robotic Process Automation (RPA). Their objective is very straightforward – to carry out the business processes that would normally be done by human beings. This works best when the processes are repetitive, rules-based and frequent . those tasks that are normally great candidates for outsourcing.

Case Study: Wipro’s Pragmatic Use of Cloud Services ... present a case study on its internal execution of cloud services... (BPO) and infrastructure ...


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Case Study: Wipro’s Pragmatic Use of Cloud Services

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case study of wipro bpo
case study of wipro bpo

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